Does every book come with a dust cover?
Yes, both The Kickstarter Edition and The Dark Edition come with a dust cover. The first stretch goal is for an UPGRADED LUXURY dust cover, which will enhance the look of both editions. Last updated: Mon, Nov 30 2015 7:44 am EST
Will the Kickstarter Edition and Dark Edition be available in retail?
No. This is the only chance to get hold of these unique editions. Last updated: Mon, Nov 30 2015 7:52 am EST
How do I buy add-ons?
You can buy the add-ons regardless of your chosen reward. Just up the pledge level with the appropriate amount. When the campaign is over, we will send out a survey to all backers so you can specify which add-ons you would like. Last updated: Mon, Nov 30 2015 11:35 am EST
How do I pay for shipping?
You will need to pay for shipping once the campaign is over. Just up the pledge level with the appropriate amount stated in the list of shipping fees at the campaign page. When the campaign is over, we will send out a survey so we can get the right info from all of you. Last updated: Mon, Nov 30 2015 11:38 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.